Hotel Managers oversee all aspects of running a hotel – from housekeeping and general maintenance to budget management and marketing of the hotel.
You will be responsible for the daily running of the hotel, including recruiting, training and supervising staff; managing budgets; planning maintenance work; dealing with customers’ complaints; overseeing reservations; promoting and marketing the hotel; and ensuring that the hotel complies with health and safety regulations.
If you’re considering a career as a Hotel Manager, you will need excellent interpersonal skills, experience in the hospitality industry, and a number of years’ experience in managing employees.
The ideal candidate should be well spoken, well-presented and passionate about the industry. He / She should be an ambassador for the brand and our hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the hotel owners and other stakeholders.
The position is perfect for a well-organized person, with exceptional managerial and leadership skills.
Grade 12 (essential)
Degree / Diploma in Management / Finance / Tourism
At least 3 years experience in senior management positions
Excellent understanding of 5* standards and service
Excellent staff relation skills
Above average management skills
Public relations experience
Labour relations experience
Excellent computer system skills
The ability to be calm and direct in a stressful situation and being able to communicate with many different types of people.
The ability to motivate employees, resolve issues and complaints from guests.
Excellent listening skills, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
The ability to work with budgets, plan, create schedules and supervise operations.
The ability to organise multiple projects; manage and prioritise multiple tasks and meet deadlines.
The ability to think quickly and solve problems.
Duties & Responsibilities will include: –
Development & Staff Management
Communications & Systems
HR & Community
Extreme attention to detail
Contactable references and proof of formal hospitality training essential.
Please note that only suitable candidates will be contacted.
Job Type: Full-time – must reside in Hermanus
Employment date: 1 July 2019.
Please send your CV to firstname.lastname@example.org
Closing date: 25 April 2019